General terms and conditions of service

All services: personal data

When you choose Netuxo Ltd to provide your or your organisation with services of any description you are, de facto, accepting that your data will be controlled and, where relevant, processed, as per the information outlined at https://netuxo.coop/cookies-privacy-gdpr.

If you have any questions or concerns about what data we hold, how we store or use it, please contact us.

All services: invoicing and payment methods

We invoice all hosting 30 days in advance of renewal date and payment can be made by card, transfer, direct debit, Paypal account, or paying in at a UK bank. We do not accept cheques by post.

All hosting packages are provided for 12-months and are non-refundable.

Hosting*: purpose of use

As an ethical provider we require our clients to use our services in a way that is compatible with our stated values. We reserve the absolute right to withdraw our services, without notice, from an client we feel has substantially deviated from these values.

Hosting*: client responsibility

You agree that you will keep secure the client login name and password provided for your web and/or mail hosting administration panel and not pass that information to any unauthorised person. In the event of your login name and password being used by any unauthorised person, we accept no responsibility and you will be liable for additional charges arising therefrom.

It is your sole responsibility to make regular back-ups of your data and files used in connection with the service. Even though we may make our own periodic back-ups for server maintenance purposes we are not responsible whatsoever for your data or files. The hosting administration panel provides the means to take and restore backups of website files, databases and mailboxes. It is your responsibility to ensure you use this.

Unless we provide you with an ongoing updates service for your website, you are responsible for maintaining your website's systems updated and secure. In the event of your website being hacked due to an unmaintained system (eg non-application of security updates or patches), we accept no responsibility and you will be liable for any additional charges arising from the restoration of a compromised website. You can contract Netuxo to provide you with update services or any other provider.

If we notice that your website's system are unmaintained and pose a security risk to our server, we will contact you to discuss options, but we reserve the absolute right to withdraw services without notice.

Hosting*: Domain names

We can provide you with domain names, but due to their accelerating and disproportionate cost, we do not include them automatically within any hosting package. You can find out about the cost of domain names here.

Hosting*: limitation of liability

We make no claims about the stability or uptime of hosting services (despite >99.9% uptime recorded across our servers) and Netuxo Ltd is not liable to compensate any customer for the following items in relation to the provision of hosting services:

  1. pure economic loss
  2. loss of profit
  3. loss of business
  4. loss of anticipated savings
  5. depletion of goodwill or otherwise.

In each case, this applies whether caused directly, indirectly or consequentially. Neither is Netuxo Ltd liable to any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the provision of our service.

Updates service: terms

Terms and conditions specific to the provision of ongoing updates service are detailed in the contract offer the customer accepts at the point of embarkation. There are no additional terms of service.

*Hosting: this refers to all website and mail hosting packages and services and the server provisioning service Netuxo provides.